Question 1

Do my guests need to install an app?

Accepted Answer

No. The room key arrives as a QR code in their email and as a pass in Apple Wallet or Google Wallet — both already on their phone.

Question 2

What if a guest's phone runs out of battery?

Accepted Answer

An NFC card is waiting in the room for the rest of the stay. If they can't get in at all, the key can be re-issued from any phone with admin access — no need to come back to a counter.

Question 3

What happens if the internet goes down?

Accepted Answer

Doors keep working. The system reconnects and updates the record once the connection is back.

Question 4

Can a cleaner only see the rooms they're cleaning?

Accepted Answer

Yes. You decide which doors each staff member sees. When a guest checks out, the assigned cleaner gets a notification automatically — and once the room is marked ready, the next guest gets an email that their room is waiting.

Question 5

Do I have to replace my current PMS?

Accepted Answer

No. Orion 3 can run as your full PMS and self check-in, or it can plug into your existing PMS or channel manager through the Orion Integration Connector — your reservations and rates stay where they are.

Question 6

Can it import my Booking / Airbnb / Expedia reservations?

Accepted Answer

Yes — connect your channel manager and every reservation becomes a key that's ready to go.

Question 7

Is it secure?

Accepted Answer

Every key is signed and time-limited. Every door open is logged. Nothing leaves your account.

Question 8

Can I run multiple properties from one login?

Accepted Answer

Yes. One operator can manage many properties, each with its own staff and rooms.

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