Orion 3 Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Orion 3 mobile application, website at https://www.orion3.mk, and related services (collectively, the "Service") provided by Simple Mobile Solutions LLC ("Company," "we," "us," or "our").

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you use the Orion 3 iOS application, your use is also subject to Apple's Licensed Application End User License Agreement (Standard EULA), available at Apple Standard EULA. In the event of a conflict between these Terms and the Apple Standard EULA regarding the iOS application, the Apple Standard EULA governs to the extent required by Apple.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Orion 3

Orion 3 is a platform for smart-lock and door-access management, property and guest access control, and related automation features. The Service may be accessed through mobile applications and the website.

Features may include digital keys, user and role management, device configuration, access logs, and integrations with compatible hardware. Available features depend on your account type, subscription, connected devices, and service arrangement.

We may add, modify, or discontinue features at any time. We do not guarantee that any particular feature will remain available.

3. Account Registration and Security

To use certain features, you must create an account and provide accurate, current, and complete information. You are responsible for keeping your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at the contact information in Section 26 if you suspect unauthorized access.

We may refuse registration, reclaim usernames, or suspend accounts if we reasonably believe information is inaccurate, misleading, or used in violation of these Terms.

4. Smart-Lock and Door-Access Responsibilities

The Service may control or interact with physical locks, doors, and access points. You are solely responsible for how access permissions are configured and granted.

You must ensure that only authorized individuals receive access credentials. Misconfigured permissions, shared credentials, or failure to revoke access promptly may result in unauthorized entry, property damage, or personal injury.

The Service is a tool to help manage access; it does not replace physical security measures, staff supervision, or compliance with applicable safety, fire, or building codes.

You agree to test access configurations in a controlled manner and to maintain backup access methods where appropriate for your property or use case.

5. Administrator, User, and Pending User Roles

The Service supports role-based access. Role names and permissions may vary by deployment, but generally include the following:

• Administrator: May configure devices, manage users, assign roles, view logs, and control organization-wide settings. Administrators bear heightened responsibility for access control and account security.
• User: May use features granted by an Administrator, such as operating assigned locks or viewing permitted information. Users must not attempt to exceed assigned permissions.
• Pending User: An account invitation or registration that has not yet been fully activated or approved. Pending Users have limited or no operational access until an Administrator completes activation.

6. Hardware Requirements and Connectivity

Use of the Service may require compatible smart-lock hardware, mobile devices, and network connectivity (including internet access and, where applicable, Bluetooth or other local wireless protocols).

You are responsible for procuring, installing, and maintaining compatible hardware and connectivity. We do not guarantee compatibility with all devices, firmware versions, or network environments.

Service performance may be affected by hardware failures, low battery, firmware issues, network outages, or third-party connectivity providers. We are not liable for interruptions caused by factors outside our reasonable control.

7. Auto-Renewable Subscriptions

Certain premium features require a paid auto-renewable subscription ("Orion 3 Pro"), offered through Apple In-App Purchase on iOS.

Available subscription options may include:

• Monthly subscription (product identifier: premium_monthly)
• Annual subscription (product identifier: premium_yearly)

8. Subscription Billing and Renewal

All subscription billing for the iOS application is processed by Apple, not directly by the Company. Apple's terms and payment policies apply to billing, receipts, and tax treatment.

The length of each billing period (monthly or annual) is shown at the time of purchase. Renewal occurs automatically unless canceled as described in Section 10.

If a renewal charge fails, Apple may retry billing or suspend subscription benefits according to its policies. Contact Apple for billing disputes related to Apple-processed charges.

9. Free Trials and Promotional Offers

We or Apple may offer free trials or promotional pricing from time to time. Eligibility, duration, and terms of any offer are displayed at the time of enrollment.

Unless you cancel at least 24 hours before a trial ends, a trial may convert to a paid subscription and your Apple Account may be charged according to the terms shown at signup.

Promotional offers may be modified or withdrawn at any time and may not be combined unless expressly stated.

10. Cancellation

You may manage or cancel subscriptions through your Apple Account subscription settings. A direct link is provided in the related links at the top of this page.

Cancellation stops future automatic renewal but does not end your current paid period early. You will retain access to subscription features until the end of the billing period already paid for, unless otherwise required by applicable law or Apple policy.

Deleting the app or your Service account does not by itself cancel an Apple subscription. You must cancel through Apple to avoid future charges.

11. Refunds

Refund requests for purchases made through Apple In-App Purchase are handled by Apple in accordance with Apple's policies and applicable law. The Company does not process direct refunds for Apple-billed subscription charges.

To request a refund, follow Apple's instructions for purchase refunds. We cannot guarantee that Apple will grant a refund.

Nothing in these Terms limits any mandatory refund rights you may have under applicable consumer protection laws.

12. Restoring Purchases

If you reinstall the application or use the Service on a new device, you may restore previously purchased subscriptions through the in-app "Restore Purchases" feature, subject to Apple's requirements and your Apple Account history.

Restoration does not create a new subscription period; it re-establishes access tied to an existing Apple Account purchase.

13. Administrator Access Exemption

Device administrators or organization accounts may receive subscription-exempt access to certain features where such access is included with an eligible Orion device purchase or a separate service arrangement with the Company.

Exempt access is granted at our discretion according to product, contract, or deployment terms applicable to your organization. Exempt status may be modified or revoked if eligibility conditions are no longer met.

IMPORTANT: Subscription-exempt access does not provide an external purchase mechanism for digital subscriptions and does not permit users to buy digital subscription content outside of Apple In-App Purchase where Apple requires In-App Purchase. Exemption applies only to access granted by the Company under an eligible arrangement; it is not a workaround for App Store billing rules.

14. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must comply with all applicable laws, regulations, and third-party rights when using the Service.

You are responsible for the actions of users you authorize under your account or organization, including ensuring they comply with these Terms.

15. Prohibited Activities

You must not, and must not permit others to:

• Access or use the Service in a manner that violates any law or infringes the rights of others
• Grant access credentials to unauthorized persons or fail to revoke access when no longer needed
• Attempt to gain unauthorized access to accounts, devices, systems, or data connected to the Service
• Reverse engineer, decompile, or disassemble the Service except where prohibited restrictions are unlawful
• Interfere with or disrupt the integrity or performance of the Service or related infrastructure
• Use the Service to transmit malware, spam, or harmful code
• Circumvent access controls, subscription requirements, or security measures
• Use the Service to harass, threaten, or harm others
• Misrepresent your identity or affiliation when registering or communicating with us

16. Privacy and Personal Data

Our collection and use of personal data is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understand the Privacy Policy.

Where required by applicable law, we process personal data based on appropriate legal grounds as described in the Privacy Policy. If you use the Service to process personal data about others (for example, guests or tenants), you are responsible for providing required notices and obtaining required consents.

17. Third-Party Services

The Service may integrate with or depend on third-party services, including Apple App Store services, payment processing, cloud hosting, analytics, and device manufacturers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services and do not control their availability, security, or performance.

Your use of Apple In-App Purchase is subject to Apple's terms. Disputes related solely to Apple billing should be directed to Apple.

18. Service Availability

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, upgrades, outages, or events beyond our reasonable control.

We may perform scheduled or emergency maintenance with or without notice. We are not liable for delays, failures, or data loss resulting from service interruptions, except where liability cannot be excluded under applicable law.

19. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

PHYSICAL ACCESS CONTROL INVOLVES INHERENT RISKS. WE DO NOT WARRANT THAT USE OF THE SERVICE WILL PREVENT UNAUTHORIZED ACCESS, THEFT, OR HARM.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (EUR 100), EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

21. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service; your violation of these Terms; your violation of any law or third-party right; access credentials or permissions you grant or fail to revoke; or any dispute between you and another user or third party in connection with the Service.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

22. Account Suspension and Termination

We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have violated these Terms, pose a security risk, or if required by law.

Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination will survive, including Sections 4, 11, 13, 19 through 21, 25, and 26.

You may stop using the Service at any time. Termination of your Service account does not automatically cancel Apple subscriptions; see Section 10.

23. Account Deletion

You may request deletion of your account through available in-app or website features, or by contacting us at the email address in Section 26.

Account deletion may be subject to verification and reasonable processing time. We may retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes as described in our Privacy Policy.

Deletion of your account may not delete data held by third parties (including Apple) or data retained by an organization Administrator if you were a user under their account.

24. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date.

Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and cancel any applicable subscriptions through Apple.

For subscription changes required by Apple or applicable law, we will provide notice as required.

25. Governing Law

These Terms are governed by the laws of North Macedonia, without regard to conflict-of-law principles.

Subject to mandatory consumer protection rules that may apply in your country of residence, disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in North Macedonia.

Nothing in this section limits any rights you may have under mandatory local consumer protection laws that cannot be waived by contract.

26. Contact Information

If you have questions about these Terms or the Service, contact:

Simple Mobile Solutions LLC

Email: info@simplemobile.solutions

Website: https://www.orion3.mk