Automatic guest email
Before arrival, guests receive an automatic email with their self check-in link and a digital key. No staff involvement needed.
Hotel Self Check-In
Hotel Self Check-In System for Late Arrivals and No-Reception Properties
Let guests check in on their phone, get a digital key by email or Wallet, and open the main entrance and their room without queueing at a front desk.
How Orion Hotel self check-in works
QR from email, Apple Wallet, or Google Wallet
Guests open a QR code from their email or save it to Apple Wallet or Google Wallet for one-tap access at the door.
Guest confirms details
For local reservations, guests confirm their details online. For channel manager bookings, ID and passport data can come directly from the channel.
Digital key delivered to the phone
The digital key is bound to the reservation - it activates at check-in and expires at check-out, automatically.
Open main entrance and room
One key opens the main entrance, common doors and the assigned room - perfect for late arrivals and properties without reception.
No app installation required
QR and Wallet access work without a guest app. A mobile app is also available for guests who prefer it.
Hotels using Orion self check-in
Late arrivals, no-reception nights and weekend turnover handled without a front desk.
- 200+Late arrivals handled / month
- 250+Early check-ins / month (on-time cleaning)
Orion Hotel a révolutionné l'expérience de nos clients avec des enregistrements sans accroc et un accès sécurisé et sans contact aux chambres — exactement ce dont l'hôtellerie moderne a besoin.
— Mono Alex Hotel
Orion's smart access made our apartments easier to manage and gave guests a smooth, secure check-in experience.
— Tigre apartments
- Apple Wallet
- Google Wallet
- NFC
Frequently asked questions
Do guests need to install an app?
No. Guests can use the QR code from their email, Apple Wallet or Google Wallet to open the door. A mobile app is optional.
Can guests check in with a QR code?
Yes. Each guest receives a QR code by email and can also save it to Apple Wallet or Google Wallet.
Does Orion Hotel support Apple Wallet and Google Wallet?
Yes. Apple Wallet hotel passes and Google Wallet hotel passes are generated automatically and contain guest name, room number, hotel name, stay dates, QR code, hotel address, contact phone and emergency information.
Can guests arrive late without reception?
Yes. Late arrivals and no-reception properties are fully supported. The digital key starts and expires based on check-in and check-out times.
When does the guest key expire?
Guest access expires automatically at check-out time, or after cancellation, reassignment or unassignment.
Can self check-in work with smart locks?
Yes. Self check-in is connected directly to Orion smart locks - the moment the digital key is issued, it can open the assigned room and the main entrance.
Can guests open both the main entrance and room?
Yes. A guest key can be configured to open the main entrance, common doors and the assigned room.
Skip the front desk - let guests check in on their phone
Set up automated self check-in with QR guest keys and Wallet passes.