Automatic confirmation and check-in emails
Confirmation goes out the moment the reservation lands. Self check-in instructions and digital key links arrive at the right time before arrival - no front-desk effort required.
Hotel Automation System
Hotel Automation System for Smart Check-In and Guest Access
Orion Hotel automates the guest journey from reservation to room entry. Confirmation emails, self check-in, QR and Wallet keys, smart lock access, cleaning workflows and early check-in messages - all triggered by the PMS, with or without 24/7 reception.
Automate the guest journey, end to end
Automatic QR, Apple Wallet and Google Wallet key creation
The PMS generates a QR code, an Apple Wallet pass and a Google Wallet pass for every reservation. Guests pick what they prefer, no app installation needed for QR and Wallet.
Smart room assignment
Rooms are assigned automatically based on availability, room type and stay rules. Manual overrides stay one click away when reception needs them.
Cleaning workflow and room-ready notifications
Housekeeping tasks are generated from the PMS schedule. When a room becomes ready, the system can email the guest automatically for an early check-in.
Early check-in email when the room is ready
If the room is ready before the standard check-in time, Orion Hotel can email the guest and unlock arrival hours earlier - a small touch that improves reviews.
Automatic access expiration and revocation
After checkout, cancellation, reassignment or unassignment the digital key is removed automatically. No leftover access, no manual cleanup.
Hotels automating their guest journey
From confirmation email to cleaning workflows - Orion runs the repetitive work so the team focuses on guests.
- 4 → 1Reception staff per hotel
- €21,000Monthly salary saved, network
- 200+Late arrivals handled / month
Die Orion Hotel-Lösung war maßgeblich an der Modernisierung unserer Immobilie beteiligt. Der kontaktlose Zugang und die einfache Verwaltung haben die Gästezufriedenheit erheblich verbessert.
— Sumski Feneri Hotel
Orion Hotel solution has been instrumental for our property — contactless access and easy management our team and guests appreciate.
— Hotel Shator
- Apple Wallet
- Google Wallet
- NFC
Frequently asked questions
What is hotel automation?
Hotel automation means the PMS handles repetitive operational tasks automatically - confirmation emails, self check-in, digital key creation, smart lock access, cleaning workflows and early check-in messaging - so staff focus on the guests in front of them.
Which processes can Orion Hotel automate?
Reservation confirmation, self check-in emails, QR and Wallet key creation, smart lock access, cleaning workflows, room-ready notifications, early check-in messages, and access expiration on checkout, cancellation or reassignment.
Does Orion Hotel send automatic emails?
Yes. Confirmation, self check-in, digital key delivery and early check-in messages are all sent automatically from the hotel's own SMTP with encrypted credentials.
Can QR or Wallet keys be sent automatically?
Yes. As soon as a reservation is assigned to a room, the system generates the QR code and Wallet passes and delivers them to the guest by email.
Does the system work for hotels without 24/7 reception?
Yes. Orion Hotel is designed for both staffed and unstaffed properties. Late arrivals, weekend turnover and no-reception nights all work without a front desk.
Can the system message the guest when the room is ready?
Yes. When housekeeping marks a room as ready, Orion Hotel can email the guest automatically with early check-in instructions.
Run the property on autopilot
Book a demo to see how Orion Hotel automates the guest journey from reservation to room exit.