Gold Felicia

Before Orion

Running a hotel in Tetovo meant juggling guest arrivals, room status and access without a single source of truth. Manual steps slowed check-in and made it harder to keep bookings aligned across channels.

• Reservations and room assignments tracked separately from guest access.
• Duplicate booking risk when online and front-desk entries diverged.
• Staff time spent encoding and handing out key cards.
• Reception coverage stretched across shifts for key pickup alone.

What Orion changed

Orion Hotel unified reservation management with smart access. Channel integration feeds one calendar; digital keys replace plastic cards. The system is built for daily use — intuitive for staff and automatic for guests.

• All-in-one PMS, automation and lock control on one dashboard.
• Automated check-in emails with QR and Wallet keys.
• Early and late arrival support without extra reception shifts.
• Orion compatible with strike, bolt and magnet locks — no mandatory retrofit.

Operations today

Daily operations are smoother: fewer manual handoffs, clearer room and access status, and reception freed from repetitive key-card tasks. Staff focus on guests; Orion handles the repetitive reservation-to-key chain.

Guest and owner impact

Guests experience modern, contactless access. Owners benefit from a reliable system that simplifies operations and supports both guest happiness and long-term property management.