Hotel Kapri

Before Orion

Hotel Kapri needed access control that matched guest expectations without adding complexity for staff. Separate reservation tracking and manual key cards created bottlenecks at reception — especially for late arrivals.

• Reservations and room access managed as separate workflows.
• Key cards required a staffed reception for every arrival.
• Risk of booking overlap without channel manager sync.
• Multiple shifts partly driven by after-hours key handoffs.

What Orion changed

Orion Hotel links each reservation to automated check-in and smart lock access. Guests receive QR and Wallet keys; staff manage bookings, housekeeping and doors from one dashboard.

• PMS with channel manager integration on a single calendar.
• Digital keys that activate and revoke with the stay dates.
• Early and late check-in through automated guest communication.
• Orion works with strike, bolt and magnet locks — no full retrofit.

Operations today

Kapri runs leaner reception coverage because guests no longer depend on the desk for keys. Staff trust the system for daily operations; owners see reservations and access events in one place.

Guest and owner impact

Guests get reliable, modern access from their phone. The hotel delivers a trusted partner experience — contactless, integrated and built for hospitality in Bitola.