Customer story
Hotel Shator
- Orion 3 Hotel
Hotel Shator adopted Orion Hotel to simplify contactless access and day-to-day management — giving both the team and guests a smoother experience from booking to room entry.
Before Orion
Hotel Shator faced the same friction many small hotels know: guests waiting for keys, staff updating bookings in more than one place, and reception stretched to cover arrivals at all hours.
- Manual key-card handouts at reception for every stay.
- No unified PMS for reservations, housekeeping and access.
- Duplicate reservation risk without channel sync.
- Reception staffing across shifts primarily for key distribution.
What Orion changed
Orion Hotel brought reservation management, automation and smart access together. Guests receive QR and Wallet keys automatically; locks activate and revoke with the reservation — no plastic cards, no separate access tool.
- Single platform for bookings, guest communication and door access.
- Channel manager integration to keep OTA and direct reservations aligned.
- Self check-in for early and late arrivals.
- Orion compatible with strike, bolt and magnet locks.
Operations today
Management is easier for the Shator team: fewer manual steps, clearer visibility into who has access to which room, and reception freed from repetitive key encoding.
Guest and owner impact
Guests enjoy contactless, phone-native access. Owners and staff benefit from a system that is easy to run every day — better guest happiness and operational peace of mind.
"Orion 3 Hotel solution has been instrumental for our property — contactless access and easy management our team and guests appreciate."
Frequently asked questions
Do Hotel Shator guests need a physical key card?
No. Digital keys via QR code, Apple Wallet or Google Wallet replace plastic key cards for room and entrance access.
How does Orion make management easier?
Reservations, housekeeping status, guest emails and lock access live on one dashboard — no switching between separate systems.
Must all locks be replaced?
No. Orion works with strike, bolt and magnet lock types through Orion controllers.