Sumski Feneri Hotel

Before Orion

Sumski Feneri relied on traditional reception workflows: guests waited for key cards, staff reconciled bookings manually, and late arrivals depended on someone being at the desk.

• No integrated PMS linking reservations directly to door access.
• Manual key-card encoding and handout at every check-in.
• Limited flexibility for early check-in and late arrival.
• Operational friction that affected guest satisfaction.

What Orion changed

Orion Hotel connected reservation management to smart locks and automated guest emails. Digital keys — QR and Wallet — arrive when the room is assigned. Housekeeping and access status stay visible on the same platform.

• Reservation management with automated key activation and revocation.
• Self check-in flow for arrivals outside standard reception hours.
• Channel manager integration to reduce duplicate booking risk.
• Orion hardware works with strike, bolt and magnet locks.

Operations today

Management is easier: one system instead of separate tools for bookings and access. Reception spends less time on keys; guests check in faster with phone-native access.

Guest and owner impact

Guest satisfaction improved with contactless, reliable access. Owners gain simpler operations and a modern hospitality stack that supports both staff efficiency and the guest experience.