Customer story
Tigre apartments
- Orion 3 Hotel
Tigre apartments in Bitola needed apartment-style hospitality with hotel-grade access control — easier management for the operator and a smooth, secure check-in for every guest.
Before Orion
Running apartments like a hotel means high turnover and arrivals at unpredictable hours. Tigre needed reservation management and access that did not depend on someone meeting every guest with a physical key.
- Manual key handoffs for each apartment arrival.
- Bookings tracked separately from door access.
- Late check-ins difficult without on-site staff.
- No single PMS view across units and guest stays.
What Orion changed
Orion Hotel treats each apartment stay like a hotel reservation — automated emails, QR and Wallet keys, and smart lock access tied to check-in and checkout. Channel bookings sync to one calendar; keys revoke when the stay ends.
- Reservation management with channel integration for apart-hotel bookings.
- Self check-in and digital keys for early and late arrivals.
- All-in-one dashboard for units, guests and access.
- Orion works with strike, bolt and magnet locks on apartment doors.
Operations today
The operator manages multiple units from one platform. Guests check in independently; staff intervene only when hospitality calls for it — not for every key pickup.
Guest and owner impact
Guests get a smooth, secure stay from booking to door. Owners run apartments with less manual work and more confidence — happier guests and simpler operations.
"Orion's smart access made our apartments easier to manage and gave guests a smooth, secure check-in experience."
Frequently asked questions
Can Orion Hotel manage multiple apartment units?
Yes. Orion Hotel supports multi-room and multi-unit properties with reservation management and per-stay access control on one dashboard.
Do Tigre guests need an app?
No. QR codes and Apple Wallet / Google Wallet keys work without requiring a guest app install.
How does self check-in work for apartments?
When the reservation is confirmed and a unit is assigned, Orion sends check-in instructions and activates digital keys on schedule — guests enter on their own time.